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Pet Supermarket UK: Products & Services

Pet Supermarket UK is an online pet store that is located in the United Kingdom. Pet Supermarket UK sells pet supplies for a variety of pets ranging from cats and dogs, reptiles, small pet to horses. Pet Supermarket UK offers a great sales and clearance area where customers can save up to 70% off. Pet Supermarket UK also offers expert advice and a Pet Club program.

Pet Supermarket UK sells:

Pet Supermarket UK: Company Background

Pet Supermarket UK is the number one online pet store in the UK. Pet Supermarket UK was started in 2004 by Mark Berriman. Mark Berriman is the founder of Pet Supermarket UK's parent company Viverdi Ltd. 

Pet Supermarket UK contact information:

Units 3-6
Frogmore Industrial Estate Acton Lane
Park Royal
NW10 7NQ
United Kingdom

Pet Supermarket UK: Customer Feedback & Reviews

Customer reviews for Pet Supermarket UK are very positive. Customers complimented Pet Supermarket UK on their low prices, fast delivery and good customer service. 

Some customer reviews were:

Fantastic service, fast delivery. Easy website and ordering, everything I needed will definately be ordering again for my dogs, cats and horses

Outstanding Service & Value for Money. I was delighted to see the information about this company & when I looked into the details, was even more presently surprised by the excellent value for money

Fantastic all round service. I am delighted with the service i received from Pet Supermarket.I returned a recent order (no fault with product,i simply ordered incorrect size of medication item) & they exchanged it with no problems. Excellent & cheapest around.

Delivered promptly, very pleased. I have bought these goods before and can honestly say I cant find them cheaper anywhere else. Pet supermarket are cheaper than the rest and delivered in good condition.

Pet Supermarket UK: Business Credibility & Trustworthiness

The Better Business Bureau is for North American businesses, not businesses based in other parts of the world, so as Pet Supermarket UK is not based in North America, it is not accredited with the Better Business Bureau nor can people file a complaint with the Better Business Bureau about it.

Pet Supermarket UK is a member of the Pet Care Trade Association. Pet Supermarket UK has been featured in numerous magazine and newspaper articles. They have been featured in:

  • Road Transport
  • Post & Parcel
  • Logistics Manager
  • MHW Magazine
  • PR Fire
  • The Journal
  • Shields Gazette
  • The Guardian
  • Newcastle Journal
  • Dogs Monthly
  • Your Dog
  • Cat World
Pet Supermarket UK: Website Popularity & Google Ranking

Pet Supermarket UK website popularity:

  • Pet Supermarket UK has a worldwide Alexa traffic rating of 60,482 out of 30 million websites.
  • Pet Supermarket UK has an Alexa rating of 4,608 in United Kingdom
  • Pet Supermarket UK has a Google pagerank of three out of ten.
  • The Pet Supermarket UK site receives around 2,940 unique visitors daily, which account for 13,230 daily page views.
Pet Supermarket UK: Social Media Presence

Pet Supermarket UK social media presence:

  • Pet Supermarket UK can be followed on Facebook; they have 3,945 likes on Facebook and have 72  people talking about them. Pet Supermarket UK updates their Facebook page several times a week.
  • Pet Supermarket UK can be followed on Twitter; they have 1595 followers on Twitter and have posted 133 tweets. Pet Supermarket UK tweets every few days.
  • Pet Supermarket UK offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Pet Supermarket UK is on YouTube; they have uploaded 84 videos and have 9 subscribers
Pet Supermarket UK: Website Security & Safety

Pet Supermarket UK uses a secure server that is Norton Secured powered by VeriSign. The Pet Supermarket UK is tested daily by WebSafe to ensure it is safe from malicious software and hackers. Pet Supermarket UK uses a SSL certificate to encrypt their customers' private information to help keep it safe from identity theft. Google Safe Browsing lists the site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. 

Pet Supermarket UK: Pricing & Packages

Pet Supermarket UK offers very competitive prices on all their products. In a price comparison of three products, Pet Supermarket UK was cheaper on two of the products and more expensive on one of the products than their leading competitor was.

James Wellbeloved Adult Dog Pouches 150g x 10 Pack

  • Pet Supermarket UK: £6.26
  • Leading competitor: £6.50

Hills Science Plan Adult/Puppy/Mature 12kg

  • Pet Supermarket UK: £34.30
  • Leading competitor: £39.99

Yesterdays News Recycled Newspaper Cat Litter

  • Pet Supermarket UK: £3.01
  • Leading competitor: £2.49
Pet Supermarket UK: Shipping Rates & Policies

Pet Supermarket UK shipping rates and policies:

  • Pet Supermarket UK only ships to UK mainland, Northern Ireland and UK offshore island addresses.
  • Pet Supermarket UK does not ship to the following postcodes: Guernsey GY1 - GY9, Jersey JE1 - JE4, Isles of Scilly TR21 - TR25 orBFPO1 - BFPO999
  • Pet Supermarket UK ships via TNT Post and Yodel.

Shipping to UK Mainland - England, Wales and parts of Scotland

  • Super Saver: Shipping is free
  • Standard: Spend under £29 shipping costs £4.95. Spend over £29 shipping costs £2.95

Shipping to Scottish Highlands and Islands, Northern Ireland, Isle of Scilly and Isle of man.

  • Spend up to £29; Orders under 1.5kg cost £2.95. Orders over 1.5kg cost £8.90
  • Spend over £29: Orders under 1.5kg are free. Orders over 1.5kg cost £5.95
Pet Supermarket UK: Payment Methods Accepted

Pet Supermarket UK accepts numerous credit cards and debit cards; they accept Visa Debit, Visa Credit, Delta, Visa Electron, MasterCard, Euro card, American Express, Maestro and Solo cards. Pet Supermarket UK also accepts payments through PayPal. Pet Supermarket UK does not accept cheques, money orders or wire transfers. 

Pet Supermarket UK: Returns, Refunds & Exchange Policy

Pet Supermarket UK return and refund policy:

  • Pet Supermarket UK offers a 7 business day no quibble return policy
  • All returns must be in new unused condition. Pet Supermarket UK does not accept returns on opened food, engraved ID tags, damaged products (unless delivered damaged) or medicines.
  • Customer is responsible for return shipping costs, unless the item is being returned due to it arriving damaged or the wrong item was sent.

To make a return:

  • Customers must fill out and submit the return form that can be found on the Pet Supermarket UK site. 
  • Customers are asked to include a note explaining why they are returning the item with their return. 

Returns should be sent to:

Pet Supermarket
Units 3-6
Frogmore Industrial Estate Acton Lane
Park Royal
NW10 7NQ
United Kingdom

Pet Supermarket UK: Product images & screenshots
Pet Supermarket UK Coupons
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